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UK disaster recovery and restoration specialists, Tempest Restoration, are leading the way in a revolutionary move to change the way the insurance industry manages claims.

Founded over 12 years ago Tempest Restoration provide a comprehensive fire and flood restoration service to the insurance industry and commercial organisations, covering all major restoration work for domestic and commercial policyholder claims throughout the UK. Their round-the-clock service and national network of branches ensures that response times are kept to a minimum, thus limiting the secondary damage which can significantly increase the extent of the claim.
To further improve their service, Tempest Restoration has recently invested in ground-breaking software for the UK‟s insurance market. Xactimate, which was originally created in the United States and only recently adapted and launched to the UK market, is designed to streamline the estimating and claims process, limiting the man-hours required to process claims and further expediting resultant actions.


Currently used by 18 of the top 20 insurance providers in the US and with over 80 percent of insurance repair contractors using Xactimate to prepare insurance estimates, the software has a proven track record of success in reducing response times, improving indemnity cost control, and increasing customer satisfaction rates.
Xactware, the company who designed the software, also state that U.K. property insurance professionals who use their technology „cut indemnity costs by up to 20 percent, significantly reduce claims lifecycles, and provide policyholders with a smoother, faster, and more transparent claims journey‟.


Tempest Restoration is confident that the introduction of this new software will not only accelerate the way damage is assessed on-site, it will ensure that estimates created on the system are accurate and relevant to the locality of the claim. Over 30,000 line items are inputted into the estimating programme and listed regionally to account for regional variance in pricing. This comprehensive database of suppliers and products is then updated monthly.


Martin King, owner of Tempest Restoration, said: “Xactimate is a fantastic tool and we are already seeing a marked improvement in the service which we are offering our clients here at Tempest. Not only does the software have the features, such as the floor plan tool, to create a detailed estimate, it has the suppliers and products data which allows us to focus on repair, rather than replacement. This not only ensures customer satisfaction with faster response times, it reduces the overall cost of the claim, with a real emphasis on restoration of damaged items, rather than replacement, which is nearly always the more expensive option”.

Furthermore, Xactimate allows Tempest Restoration to offer their clients a unique opportunity to access real-time updates on any ongoing insurance claim. All clients are issued with a password, allowing them to log into the Xactimate system and discover the status of their claim. This unique function gives insurers the ability to offer their clients fast and accurate updates on the status of their claims, as well as providing a clear and detailed audit trail.

With 69% of the 26.7 million dwellings up and down the UK currently insured, insurance companies are continuing to see an increase in claims. Every year, there are over 8 million water related claims and domestic fires exceed 298,000 per annum. Insurance companies estimate that the typical cost to resolve a water related incident is £22,000 to £29,000 and the average 120,000 arson attacks in Britain cost them over £495million each year. Put simply, insurance companies paid out £3.6 million pounds every day in 2009.

Whilst they appreciate that there is nothing they can do to reduce the number of claims, Tempest Restoration are confident that the introduction of Xactimate will enable them to work with the insurance industry to improve response times, provide more accurate estimates, to facilitate the swift completion of the work carried out and reduce secondary damage, all of which will see the overall reduction in the cost of claims.

Bill Lakin, Training and Development Director for Tempest Restoration, said: “We pride ourselves on providing an efficient restoration and recovery service and with the introduction of Xactimate to drive our claims process, we aim to grow this service and deliver savings to insurance companies up and down the UK”.



For more information about Tempest Restoration or Xactimate, call Gary Douglas-Beet on 01508 493874 or e-mail gary @ tempestrestoration.co.uk.

Norfolk based soft furnishings manufacturer adds senior position to their rapidly expanding workforce. 

Local company, Brian Fisher & Sons, is delighted to announce the appointment of Simon Cooper, to the newly created position of Business Development Manager, for their soft furnishings enterprise based in Harleston, Norfolk.



Brian Fisher & Sons, a family firm specialising in hand-made & machine sewn curtains and soft furnishings, is currently undergoing a dramatic expansion, which will see the created of up to 100 new jobs in the coming 12 months, as well as the creation of up to 9 apprenticeship positions within the organization. 



The expansion will allow the company to cope with orders from their existing trade customers which have increased year on year, as well as to target new contracts. The new role of Business Development Manager  has been created to enhance relationships with existing clients, as well as to secure contracts from new clients within the soft furnishings industry. 



Paul Fisher, Company Director, said: 

“We are delighted with the development we have seen within the company over the last 12 months and the planned expansion has been designed to cope with increased demand, as well as enhance the service we already offer to clients. We decided to create the senior role of Business Development Manager to further develop our relationships with our existing clients and also to attract new business into the area.”



Simon Cooper has worked in the interior design industry since graduating from Oxford Brookes University with a BA Honours degree in English literature in June 2004. He has worked with some of the top names in the industry, including House of Fraser Limited, Watts of Westminster and, most recently, for Inside Right, the UK’s leading supplier of showhome design, contract flooring and furniture packages and brings with him a strong background and wealth of experience in business development and sales. 

2010 is certainly proving to be an exciting year for Brian Fisher & Sons, as they also celebrate their 25th year in business.

Run by identical twin brothers Paul and Stephen Fisher, the company was established by their father, Brian, who set up his first workroom with a vision to create only the finest handmade, hand sewn curtains to his trade customers. Today, Brian Fisher & Sons boasts an impressive client list, including major UK department stores, Liberty and interior designers in the UK and abroad; and the company prides itself on its innovative approach, outstanding quality and customer service. 

Simon Cooper, Business Development Manager for Brian Fisher & Sons, said:

“I am delighted to be joining Brian Fisher & Sons as their new Business Development Manager. It is a challenging and diverse role, and being a new position, it really gives me the opportunity to make a difference within the company. With so much expansion taking place within the workforce in the coming months, I am sure Brian Fisher & Sons will be an extremely exciting place to work.”

Grant win of £160,000 for Sealskinz with help of Business Shaper Group

Business Shaper Group help Sealskinz the outdoor extremity products manufacturer to access £160,000 grant from New Anglia Growing Business Fund, which will see 16 new jobs created at the Kings Lynn factory. 

SealSkinz have over thirty years experience in developing and manufacturing outdoor extremity products – namely waterproof and breathable, socks, gloves and hats. From their conception they have worked in partnership with some of the world’s greatest athletes including mountaineers, explorers, bikers, skiers, runners, and those who enjoy equine and field sports, to ensure their products deliver the very best in comfort and performance and in 2010 they won a contract to supply the British Army.

Grant win of £112,000 for Gasway with help of Business Shaper Group

The regions largest boiler installation and servicing company Gasway, is looking to expand with the help of a grant from the New Anglia Growing Business Fund. The recently submitted application for £112,000 of funding will help to facilitate; Staff training, IT equipment, service engineers vans, Van PDA's & Software, Marketing / resource / collateral / livery, new operational branch depot, Essential equipment / stock - New unit, Fit out / new unit. The grant will help support a further 13 new employees as the business expands further.

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